KB40174: Images as attribute forms on a grid do not sort properly when the grid is exported to Excel from MicroStrategy Web 9.2.1

SYMPTOM:
After exporting a grid to Microsoft Excel using Strategy Web 9.2.1, images used as an attribute form on the grid are not sorted when using Excel's sort function.
 
STEPS TO REPRODUCE:
Follow these steps to reproduce in a Strategy Tutorial project.

• In Strategy Web 9.2.1, create a report with the Item attribute.
• Apply a filter on ID's: 1, 166, 211, and 320.
• Display the attribute forms: DESC and Image:
  

• Execute the report.
• Export the report to Excel.
  

• Highlight the grid in Excel.
• Right-click on the selection and Sort Z to A.
• Notice that the DESC form sorts properly while the Image attribute form stays the same:
  

CAUSE:
This is a known issue in Strategy Web 9.2.1.
 
ACTION:
Contact Strategy Technical Support for an update on the status of this issue.