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KB40270: "This application has failed to start because MSVCR90.dll was not found" error occurs when configuring the MicroStrategy Intelligence Server on a new machine in 9.0.x, 9.2.x, and 9.3.x


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• Strategy


This article explains a possible cause for a system specific error message to be seen when configuring the MicroStrategy Intelligence Server using Configuration Wizard

SYMPTOM
The following error message occurs when trying to configure the Strategy Intelligence Server 9.4.x - 10.x on a new Windows machine:
 

ka04W000000OcahQAC_0EM4400000029iA.png

This application has failed to start because MSVCR90.dll was not found. Re-installing the application may fix this problem.

 
CAUSE
This error happens when Strategy attempts to load an incompatible copy of the DLL and needs the correct version at run time. Often users will get this error because another application has installed an older version of the DLLs in the Windows system directory
 
ACTION
For this particular DLL the application is looking for a dependent DLL called Zlib1.dll. A workaround is to rename this DLL in System32 directory:
 
C:\WINDOWS\system32\
- Zlib1.dll.old
 
After rebooting the machine, the Strategy Intelligence Server can be started successfully. Note that the impact of the library change is unknown and Strategy is unable to comment on this as it may impact other programs or functions which use it. Prior to this modification, users will need to have a closer look at these conflicting DLLs, and evaluating: which program actually uses them? Do they really need this program?
 
 
 


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Knowledge Article

Published:

May 3, 2017

Last Updated:

May 3, 2017