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KB40280: "Error running assess: Unexpected error occurred. RegistrySmartHKey::RegistrySmartHKey" error message appears when clicking on the Logging Settings option in MicroStrategy Health Center 9.x and 10.x running on Microsoft Windows


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"Error running assess: Unexpected error occurred. RegistrySmartHKey::RegistrySmartHKey" error message appears when clicking on the Logging Settings option in MicroStrategy Health Center 9.x running on Microsoft Windows

SYMPTOM:
The following error message appears when clicking on the Logging Settings option under the menu Configuration from Health Center Console: 
 

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Error running assess: Unexpected error occurred. RegistrySmartHKey::RegistrySmartHKey - ::RegOpenKeyEx returned an unexpected error code

 
STEPS TO REPRODUCE:
This issue has been faced when launching the Health Center Console for the first time, then clicking on the Logging Settings options under the menu Configuration.
 
CAUSE:
The Strategy Master Health Agent process MSTRExec.exe hangs at stopping so the Strategy Health Center Configuration Wizard is unable to start a new instance of the MSTRExec.exe process.
 
 
WORKAROUND:
Restart the operating system in order to have a fresh process starting or force the MSTRExec.exe process to end manually in the Microsoft Task Manager.


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Knowledge Article

Published:

June 12, 2017

Last Updated:

February 28, 2018