KB40329: New feature in MicroStrategy Office 9.3.0: Startup tracing for the Configuration utility.

Starting in Strategy Office 9.3.0, users can monitor the Strategy Office plugin initialization for troubleshooting purposes using the Strategy Office Configuration Utility. This utility is useful for troubleshooting issues related to:

• Installation of the plugin
• Configuration
• Missing toolbars
• Missing add-ons or plugins

To enable the Configuration Utility, follow these steps:

• Start a Windows Command Prompt as Administrator and browse to the Strategy Office parent directory. By default, this is located here: C:\Program Files (x86)\Strategy\Office
• Type in the command moicnfg.exe -trace to enable the trace, like shown below:
  
  

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  At this point, the utility will go through eleven steps to determine if the Office plugin can be initialized successfully. Successful completion of these steps will appear similar to the following:
   
  

Step 1: Construct new Strategy Office instance.

 
Step 2: Initialize Strategy Office

Step 3: Get configuration options

Step 4: Load configuration options

Step 5: Set up registry for Smart tags

 
Step 6 : Load user interface language

 
Step 7 : Construct new options dialog

 
Step 8: Initialize options dialog

Step 9: Show options dialog
 

 
Step 10:  Save configuration state

 
Step 11 : Uninitialize Strategy office.

 
If any of these steps fail, record the error message and contact Strategy Technical Support for further assistance.