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KB40343: In MicroStrategy Intelligence Server, import of a cube from an MDX source such as SAP/Essbase fails with the error "Network: please retry task due to network request timeout..."


Stefan Zepeda

Salesforce Solutions Architect • Strategy


This article notes an error that can occur when attempting to import MDX cubes

SYMPTOM
In Strategy Intelligence Server, import of a cube from an MDX data source such as SAP/Essbase/Microsoft Analysis Services fails with the following error:
 
Network: Please retry task due to network request timeout. If problem persists, contact your network administrator.
 

ka02R000000kZywQAE_0EM440000002DDw.jpeg

 
This error is seen only in 3-tier connection. Also, this error is not seen immediately after initiating a cube import indicating that that some timeout is truly being hit.
 
Increasing the connection timeout on the 3-tier project source does not help.
 
Clicking on OK on the above error results in the following error:
 
Object variable or With block variable not set.
 

ka02R000000kZywQAE_0EM440000002DDx.jpeg

 
 
CAUSE
This error can be seen in cases where the user session idle time set on the Strategy Intelligence Server Configuration is not sufficient. The default value for this governing setting is 1800 seconds. For large MDX cubes, the import process can take longer than 30 minutes.
 
ACTION
Increase the user session idle time on the Strategy Intelligence Server configuration editor to a higher value that would allow the cube import to complete.
 

ka02R000000kZywQAE_0EM440000002DDz.jpeg

 
 


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Knowledge Article

Published:

June 1, 2017

Last Updated:

June 1, 2017