KB404391: Attempting to access a new install on a 64-bit Windows machine results in an error "Retrieving the COM class factory for component with CLSID {C8283F8E-82A4-11D5-BE78-00C94F5FB7CB} failed due to the following error: 80040154 in MicroStrategy Web

• Strategy

Attempting to access a new install on a 64-bit Windows machine results in an error "Retrieving the COM class factory for component with CLSID {C8283F8E-82A4-11D5-BE78-00C94F5FB7CB} failed due to the following error: 80040154 in MicroStrategy Web

SYMPTOM
After a new install of Strategy Web 9.2.1 on a 64-bit Windows machine, or when switching from a 32-bit to a 64-bit Windows server machine, users see the following error on attempting to browser to Strategy Web pages:


Server error in '\Strategy' Application.
Retrieving the COM class factory for component with CLSID {C8283F8E-82A4-11D5-BE78-00C94F5FB7CB} failed due to the following error: 80040154

CAUSE
A .dll file may be missing or may not have been registered properly.

ACTION
In previous cases, registering the MBBRIBAS_64.DLL in the Program Files\Common Files\Strategy directory has resolved the issue with the following command (make sure to run cmd.exe as an Administrator):


regsvr32 MBBRIBAS_64.DLL

If this does not resolve the issue, contact Strategy Technical Support.

This is referenced by internal reference number KB404391

KB404391

Comment

0 comments

Details

Knowledge Article

Published:

May 19, 2017

Last Updated:

November 13, 2018