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KB40557: Windows authentication does not work when using the ApplicationPoolIdentity for the MicroStrategyWebPool in IIS 7 in MicroStrategy Web 9.2.1

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Windows authentication does not work when using the ApplicationPoolIdentity for the MicroStrategyWebPool in IIS 7 in MicroStrategy Web 9.2.1

SYMPTOM:
In Strategy Web 9.2.1, windows authentication may fail for users with the following error message, even when the correct user ID and password are provided:
 


Error in login
You cannot login as Windows User. Please ask the Strategy Server Administrator to link this Windows User account to a Strategy Server User or ask them to set the Web server properly.'

  
CAUSE:
One possible cause may be that the StrategyWebPool in IIS 7 is using the  ApplicationPoolIdentity as its identity, like shown below:
 

ka04W000001MKopQAG_0EM44000000275U.jpeg

 
When using the ApplicationPoolIdentity, domain users cannot be authenticated.
 
ACTION:
Replace the ApplicationPoolIdentity with the NetworkService identity for the StrategyWebPool identity in IIS 7 manager, like shown below:
 

ka04W000001MKopQAG_0EM44000000275V.jpeg

 
Third Party Software Installation Warning:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.

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Knowledge Article

Published:

April 6, 2017

Last Updated:

April 7, 2017