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KB40910: Unable to login to the server to see the list of loaded project with MicroStrategy Integrity Manager Wizard 9.4.1 and 10.x.


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After failing to connect to a Intelligence server, the Project list drop-down list appears as blank at the "enter Base Project Information" page of MicroStrategy Integrity Manager Wizard 9.4.1 and 10.x with no option to retry the connection to the server, after the server has successfully restarted.

SYMPTOM:
After failing to connect to a Intelligence server, the Project list drop-down list appears as blank at the "enter Base Project Information" page of Strategy Integrity Manager Wizard 9.4.1 and 10.x with no option to retry the connection to the server, after the server has successfully restarted.

ka04W000000OezQQAS_0EM440000002D5B.jpeg

 

ka04W000000OezQQAS_0EM440000002D52.jpeg

 
 
CAUSE:
Once the first connection attempt failed, the same operation, clicking the down arrow of Project drop down list, will not issue another attempt to connect Intelligence Server. This is by design.
 
ACTION:
There are two way to make the reload the original behavior.
 
Option 1: Add a dummy Server Name, then, try connecting by clicking the down arrow of Project to see an error. After that, add the right server name and click the arrow for Project again.
 
Option 2: Close the Wizard and start it over.


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Knowledge Article

Published:

June 16, 2017

Last Updated:

June 16, 2017