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KB41079: "Could not find Cache folder" error appears when using Health Center Cache Collector to generate a cache file, in MicroStrategy 9.2.1.


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"Could not find Cache folder" error appears when using Health Center Cache Collector to generate a cache file, in MicroStrategy 9.2.1.

When using Health Center Cache Collector to generate a cache file for a report or document, the following error appears:

ka04W000000OfjIQAS_0EM4400000029jR.png

 
Sample Code/Error
Error running assess: Could not find Cache folder.  
 
STEPS TO REPRODUCE 
Follow the steps below to reproduce the issue:
1. Access the Project Configuration menu of the project, in Strategy Desktop.
2. Go to Caching > Result Caches > Storage and, under Disk Storage, change the Cache file directory to an absolute path:
 

ka04W000000OfjIQAS_0EM4400000029jT.png

3. Access Health Center Console and run Health Center Diagnostics Collection Wizard, by right mouse clicking on the machine that stores the Intelligence Server:

ka04W000000OfjIQAS_0EM4400000029jX.png

 
4.  Select "Cache Collector", as the information to collect:

ka04W000000OfjIQAS_0EM4400000029jV.png

 
CAUSE
This is a known issue in Strategy 9.2.1.
ACTION
Please, contact Strategy Technical Support for an update on the status of this issue.
WORKAROUND
Use a path relative to the Strategy Intelligence Server folder.
 
 


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Knowledge Article

Published:

March 31, 2017

Last Updated:

March 31, 2018