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KB41104: What does the message "Java Virtual Machine maximum heap size setting does not exist in the start-up script file" in the JVM Maximum Heap Size system check in MicroStrategy Health Center 9.x onwards indicate?


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What does the message "Java Virtual Machine maximum heap size setting does not exist in the start-up script file" in the JVM Maximum Heap Size system check in MicroStrategy Health Center 9.x onwards indicate?

SYMPTOM:
When the JVM Maximum Heap Size system check in Strategy Health Center 9.x onwards is executed, users might see a message as shown below:
 

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Java Virtual Machine maximum heap size setting does not exist in the start-up script file:

<location of file supposed to have the heap size setting>

 
The above message may be seen irrespective of whether the system check found any issues or not when it was executed.
 
CAUSE:
The JVM Maximum Heap Size system check checks whether the JVM maximum heap size has been set to at least 512M on the Strategy Web Server machine. If not, Strategy Health Center provides a link to set the value accordingly. However, if the system check does not find any value set for the heap size setting, it shows the above message, also providing the name of the file which is supposed to have the setting. The file will be different depending on the operating system of the Strategy Web Server machine as well as the application server type.
 
ACTION:
Initialize the maximum JVM heap size to a value of 512M or higher in the file specified. The administrator of the Web Server should be able to set the value with appropriate commands depending on the operating system of the Strategy Web Server machine.


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Knowledge Article

Published:

June 8, 2017

Last Updated:

February 28, 2018