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KB41138: Windows authentication does not work in MicroStrategy Web using IE browser on IIS web server


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Windows authentication does not work in MicroStrategy Web using IE browser on IIS web server

SYMPTOM:
 
Windows authentication does not work in Strategy Web using IE browser on IIS web server. The login credential is prompted constantly when correct user name and password is input.
 
NOTE: The issue does not happen using other browsers than IE, like Firefox or Google Chrome.
 
 
CAUSE:
 
One possible cause is that in IIS manager, "Negotiate" is on the top of list in Authentication->Windows Authentication->Providers, as shown below:
 

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NOTE: IE browser uses Kerberos logon. Other browsers use NTLM directly.
 
 
ACTION:
 
In IIS Authentication Provider dialog, make sure NTLM is on the top of enabled provider list.
 
 
KB41138


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Knowledge Article

Published:

June 6, 2017

Last Updated:

December 29, 2018