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KB41253: "[Web SDK BridgeBase][Error] [CRegKeyReader::QueryValueInfo] [Win32 Error][Code: 0x8004403c] 0x2: The system cannot find the file specified." error logged in DSSErrors.log when logging into MicroStrategy Web in 9.0.2


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User cannot pass the login page when trying to login to MicroStrategy Web project. User is continuously prompted to enter credentials on the login page.

SYMPTOM:
User cannot pass the login page when trying to login to Strategy Web project. User is continuously prompted to enter credentials on the login page. " 0x2: The system cannot find the file specified." error is logged in DSSErrors.log:
 
Error


0x2: The system cannot find the file specified.

 
User can access Strategy Web project using IP of the web server name instead of 'localhost' on the web server machine and web server name on the client machine.
 
CAUSE:
This is a known issue with Strategy 9.0.2
 
ACTION: 
On the Strategy Web Administator page go to Security > Cookies Security Level and check the option for "Store Strategy Intelligence Server sessions information in temporary cookies instead of on the Web server." as shown below:
 

ka04W000000OesqQAC_0EM440000002Uwx.png

 
Logout, close all browsers and login again.
 
 
 
 


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Knowledge Article

Published:

July 21, 2017

Last Updated:

July 21, 2017