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KB41265: "The Intelligence Server name could not be resolved using the IPAddress" or "Incorrect server name" error occurs when trying to connect the Intelligence Server from the Mobile Administrator page in MicroStrategy 2021


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"The Intelligence Server name could not be resolved using the IPAddress" or "Incorrect server name" error occurs when trying to connect the Intelligence Server from the Mobile Administrator page in MicroStrategy 2021. This article provides instructions on how to fix the error.

SYMPTOM:
 
When attempting to connect the Strategy Intelligence Server from the Strategy Mobile server 9.2.x (and later), the following error message will be displayed.

ka0PW0000002xC5YAI_0EM440000002Wwc.png

 
Sample Code/Error


The Intelligence Server name could not be resolved using the IP Address.  Please fix this before trying to connect.

 
or
 
Sample Code/Error

Incorrect Server name.

 
 
CAUSE:
 
This may relate to external problems associated with the Domain Name Server (DNS). In Windows, the name resolution of Strategy Mobile Server can be accomplished locally using the hosts file. The "hosts" file for Windows is located in "C:\Windows\System32\drivers\etc". Using the hosts file will eliminate the local machine's dependence on the DNS to resolve the web server name.
 
 
ACTION:
 
Modify the Mobile server host file with the mobile server configuration and add another line to include the Intelligence server configuration.  The same procedure should be done for the Intelligence server as well. 
 
To manually add the mobile server to the hosts file, use the syntax shown below:

# For example:
# IP Address ServerName

10.15.51.142 Mobile Server Name
10.21.28.930 Intelligence Server Name

Note: Only one server should be listed per line, using the IP address followed by the web server name.
 
 


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Knowledge Article

Published:

September 28, 2017

Last Updated:

August 12, 2024