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KB41312: "Mail Delivery Failed: message size exceeds fixed maximum size ##" error received in a failure notification email when an email subscription is sent with MicroStrategy Distribution Services 9.x and 10.x


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"Mail Delivery Failed: message size exceeds fixed maximum size ##" error received in a failure notification email when an email subscription is sent with MicroStrategy Distribution Services 9.x and 10.x

SYMPTOM:
Whenever a Distribution Services email subscription is sent a failure notification email is received indicating "Mail Delivery Failed : message size exceeds fixed maximum size ##"
 
CAUSE:
This is an error message received from the mail server side rather than Strategy itself.  This is caused by the mail server having a fixed maximum in place which has been exceeded by the email created by Strategy.
 
ACTION:
This fixed maximum can be increased on the mail server by the exchange server administrators.
 
WORKAROUND:
Depending on the size of the email, using the compress contents option whenever creating/modifying the email subscription can help alleviate the issue from occurring by decreasing the size of the email created.
 

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Knowledge Article

Published:

June 5, 2017

Last Updated:

June 5, 2017