KB41319: Tooltips do not display in Interactive or Flash Modes in a Microchart when an attribute is used as a selector in MicroStrategy Web

SYMPTOM:
Tooltips do not display in Interactive or Flash Modes in a Microchart when an attribute is used as a selector in Strategy Web 9.x as shown below.
 

 
 
STEPS TO REPRODUCE:
 

• In Strategy Tutorial Project, insert a grid into a document with at least 2 attribute elements and 5 metrics.
• Right click on the graph and go to Properties and Formatting.
• On the Widget tab under the Widget section, go to Flash and select Microcharts.
• Click OK.
• View the document in Interactive mode.
• Hover the mouse over the attribute element that is not fully displayed and note that a tooltip displays with the attribute element name.
   
  

• In Design mode, right click on the attribute name in the grid, and select 'Use as selector'.
• Return back to Interactive Mode and hover the mouse over the same attribute element as in the previous step.
• Note that the tooltip does not display over the attribute element.

CAUSE:
 
This is a known issue in Strategy Web 9.2.1.  This issue did not occur in Strategy Web 9.0.1.
 
ACTION:
 
Contact Strategy Technical Support for an update on this issue.
 
WORK AROUND:
 
Format the column width to fit the full name of the attribute element for the users to be able to view the entire name.