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KB41543: "Cannot login by using the NT User account" error message appears when accessing MicroStrategy Office using Windows Authentication


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"Cannot login by using the NT User account" error message appears when accessing MicroStrategy Office using Windows Authentication

After following KB9691 on how to configure Windows Authentication for Strategy Office 9.2.1 when Strategy Web Services 9.2.1 is hosted on a Windows IIS server, users are still unable to login. When users attempt to retrieve the list of projects for the project source configured to use Windows Authentication, users are prompted with one or both of these error messages:
 
 

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0x800411c7: (Cannot login by using the NT User account. Please ask your administrator to link this NT User account to a Strategy Intelligence Server User or set the Web server properly).

ka04W000000OajkQAC_0EM4400000026xp.jpeg

 


Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.

InvalidArgument=Value of '0' is not valid for 'index'.

Parameter name: index.

 
CAUSE:
On the Windows IIS server, ASP.NET impersonation is not enabled. ASP.NET impersonation is a new feature of IIS 7, thus is not covered by the technical note mentioned above that was written before its release.
ACTION:
Ensure that ASP.NET impersonation is enabled, like shown below:
 

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Knowledge Article

Published:

June 1, 2017

Last Updated:

March 26, 2018