KB41660: The Mobile Configuration section of the Mobile Admin page shows blank when using Tomcat 6.0 in MicroStrategy Mobile 9.4.x.

• Strategy

This technical note article explains why when accessing the MicroStrategy Mobile 9.4.x Admin page > Mobile Configuration the page may appear blank when using Tomcat 6.0.

SYMPTOM:
When navigating to the Strategy Mobile 9.4.x Admin page > Mobile Configuration, the page shows blank, like shown below, when using Tomcat 6.0.

CAUSE:
This issue is not caused by Strategy. One or more roles in the tomcat-users.xml file are configured incorrectly. This file is usually found in in the Tomcat folders:


<TomcatHome>\conf

Below is an example of an incorrect configuration that would produce the problem described.


<tomcat-users>

    <role rolename="tomcat"/> 

    <role rolename="role1"/>  

    <role rolename="mstradmin"/>

    <role rolename="manager"/>

        <user username="tomcat" password="tomcat" roles="tomcat"/>  

        <user username="both" password="tomcat" roles="tomcat,role1"/>

        <user username="role1" password="tomcat" roles="role1"/>

        <user username="admin" password="" roles="mstradmin,manager"/>

</tomcat-users>

ACTION:
Fix the role problems in the tomcat-users.xml file following the example below.
Note: Following Best Practices, make a backup of the file before modifying it.


<tomcat-users>
    <role rolename="tomcat"/>
    <role rolename="role1"/>
    <role rolename="admin"/>
    <role rolename="manager"/>
        <user username="tomcat" password="tomcat" roles="tomcat"/>
        <user username="both" password="tomcat" roles="tomcat,role1"/>
        <user username="role1" password="tomcat" roles="role1"/>
        <user username="admin" password="" roles="admin,manager"/>

</tomcat-users>

Note: The 'mstradmin' role is replaced with 'admin' which is an out of the box role Tomcat provides.
Restart Tomcat after making the changes.
Third Party Software Installation WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.

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Details

Knowledge Article

Published:

May 22, 2017

Last Updated:

May 22, 2017

<tomcat-users> <role rolename="tomcat"/> <role rolename="role1"/> <role rolename="mstradmin"/> <role rolename="manager"/> <user username="tomcat" password="tomcat" roles="tomcat"/> <user username="both" password="tomcat" roles="tomcat,role1"/> <user username="role1" password="tomcat" roles="role1"/> <user username="admin" password="" roles="mstradmin,manager"/> </tomcat-users>

<tomcat-users> <role rolename="tomcat"/> <role rolename="role1"/> <role rolename="admin"/> <role rolename="manager"/> <user username="tomcat" password="tomcat" roles="tomcat"/> <user username="both" password="tomcat" roles="tomcat,role1"/> <user username="role1" password="tomcat" roles="role1"/> <user username="admin" password="" roles="admin,manager"/> </tomcat-users>