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KB41730: Chinese characters will not display in graph view after changing the font to Arial Black in MicroStrategy Developer 9.x and newer


Stefan Zepeda

Salesforce Solutions Architect • Strategy


This technical note describes a known limitation in which Chinese characters cannot be displayed in a graph view after changing the font to Arial Black in MicroStrategy Developer 9.x and newer

SYMPTOM:
In report graph view, Chinese language will not display after changing its font to Arial Black in Strategy Desktop 9.2.1.
 

ka02R000000kXNaQAM_0EM440000002D3Q.png

 
 
 
STEPS TO REPRODUCE:
Tutorial project is used for the following steps. Both metadata and warehouse data have been configured to display in Chinese.
 

  • Create a report with attribute Year, Category and metric Cost. In Graph View, the default display of the report is as shown below.
ka02R000000kXNaQAM_0EM440000002D3T.png
  • Go to Graph Options -> Vertical Line Options, set the font of text as Arial Black.
     
ka02R000000kXNaQAM_0EM440000002D3S.png
  • The report will then show as below. All content in Chinese does not get displayed. Only font of numbers changes to Arial Black.
     
ka02R000000kXNaQAM_0EM440000002D3V.png

 
CAUSE:
This is a known a known limitation of Strategy Developer and an enhancement request has been submitted to address the issue.
 
ACTION:
Strategy will continue to investigate and post updates as soon as they are available.


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Knowledge Article

Published:

June 15, 2017

Last Updated:

June 15, 2017