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KB41833: "MicroStrategy 9.3 Common Files has stopped working" error appears when adding a Custom Test in ScanMD 9.000.001.


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KB41833: "MicroStrategy 9.3 Common Files has stopped working" error appears when adding a Custom Test in ScanMD 9.000.001.

SYMPTOM:
 
When running ScanMD 9.000.001 and adding a Custom Test, the following error occurs:
 

ka04W000000ObewQAC_0EM440000002D3m.png

 


Strategy 9.3 Common Files has stopped working.

 
This issue only occurs in Windows machines that have Microsoft User Access Control enabled, such as Windows 7 or Vista. 
 
CAUSE:
 
This is working as designed. The Windows user running ScanMD does not have permissions to register dll files on the machine
 
ACTION:
 
Run ScanMD as Administrator by right clicking on ScanMD and selecting “Run as Administrator”. 
 
 
 


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Knowledge Article

Published:

May 18, 2017

Last Updated:

May 18, 2017