KB42077: The start value in Y axis disappears for some selections in a line graph in a document with selectors executed in flash mode in MicroStrategy Web and Developer 9.x

SYMPTOM:
 
The start value in Y axis disappears for some selections in a line graph in a document with selectors executed in flash mode in Strategy Web and Desktop 9.x.
 
The following steps demonstrate how to reproduce this issue in Strategy Tutorial project:

1. In Desktop, create a report with Region, Year and Profit Percent Growth.
2. Create a document with this report as dataset. Insert a vertical line graph with Year and Profit Percent Growth. Insert Region and Year selectors which both target on the line graph.
3. In Graph Options>Axes>Y, the "Always include zero in this scale" is unchecked. Interval, minimum and maximum values are not set as shown below: 

1. Run the document in flash mode. When "Northeast" and "2010" are selected, the start value is fine as shown below:

1. When "Web" and "2010"  is selected, the start value in Y axis disappears as shown below:

1. Run the document in flash mode in Web. Same issue happens as shown below:

 
CAUSE:
 
This is a known issue in Strategy Web and Developer 9.x.
 
ACTION:
 
Contact Strategy Technical Support for an update on the status of this issue.
 
WORKAROUND:
 
Check "Always include zero in this scale" in Graph Options>Axes>Y. The start value will display zero as shown below: