KB42168: Image objects using a URL path with backslashes exports to PDF with a red "X" box but displays correctly in Interactive View for MicroStrategy Web 9.x - 10.x

SYMPTOM:
In Strategy Web 9.x - 10.x image objects using a URL path exports to PDF with a red "X" as shown below, but displays correctly in Interactive View.

 
 
STEPS TO REPRODUCE:

• Create a dashboard in Strategy Web.
• Insert an image object and have it point to http:\\www.Strategy.com\graphics\mstr-426x70-trans.png (with backslashes).
• Run the dashboard in Interactive Mode. Notice that the image shows up correctly like shown below:
  

• Now export the dashboard to PDF.  It should display the red "X" box instead of the image.

 
CAUSE:
The syntax for the path is incorrectly using backslashes instead of forward slashes.
 
ACTION:
Append the URL so that it contains forward-slashes instead of backslashes like shown here: http://www.Strategy.com/graphics/mstr-426x70-trans.png.