KB42182: Automation error ClassFactory cannot supply requested class when attempting to edit an ODBC or Web Information Source Module in MicroStrategy Narrowcast Server 9.x - 10.x

• Strategy

In MicroStrategy Narrowcast 9.x - 10.x, when attempting to edit either an ODBC or Web Information Source Module (ISM), the following error is seen: "Automation error. ClassFactory cannot supply requested class."

SYMPTOM:
In Strategy Narrowcast 9.x - 10.x, when attempting to edit either an ODBC or Web Information Source Module (ISM), the following error is seen:


Automation error
ClassFactory cannot supply requested class

This issue occurs even after re-registering the ODBC or Web ISM.

CAUSE:
This issue is caused by the Windows machine having Windows User Account Control (UAC) enabled. Windows UAC will block Narrowcast from registering the ODBC or Web ISMs correctly.

ACTION:
Disabling Windows UAC will allow Strategy Narrowcast ODBC and Web ISMs to be registered correctly. The following technical note explains how to disable Windows UAC:
KB42180 - How to disable User Account Control in Windows Vista - Windows 7

After disabling Windows UAC, the Web and ODBC ISMs may be re-registered to allow editing of the ISMs in Narrowcast. For instructions on how to register the ODBC and Web ISMs, please refer to the following technical notes:
KB9380 - How to configure the Database Information Source Module in MicroStrategy Narrowcast Server
KB42181 - How to configure the Web Information Source Module in MicroStrategy Narrowcast Server on a 64-bit machine

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Published:

May 1, 2017

Last Updated:

May 1, 2017