SYMPTOM:
When attempting to install Strategy Intelligence Server the following error message appears:
MISSING: OpenAccess ODBC Driver for Salesforce
Other requirements might be missing as well depending on components selected for installation.
CAUSE:One of the possible causes of this issue is incorrectly unzipped installation package. The installation package comes with a defined folder structure which needs to be maintained in order for the installer to find the appropriate files. If the process of extracting the files from the zipped package does not maintain the folder structure installer will not be able to locate the files installation process will fail.
ACTION:Unzip the installation package in a manner that ensures that the folder structure is maintained.
KB421923
