SYMPTOM:
Administrators are unable to add Transaction Services privileges to users even though their license key has the required licenses in Strategy Developer 9.x or higher.
Upon performing an Audit Report in the Strategy License Manager 9.x or higher, it can be seen that Transaction Services licenses are enabled on the key as shown below.
CAUSE:
One possible cause for this issue is Transaction Services is not installed on the Intelligence Server machine. Upon performing a modify install, it can be seen Transaction Services is not installed.
ACTION:
Perform a modify install to install Transaction Services. Consult the Installation and Configuration Guide for more information on performing the modify install.
KB421983
