KB42199: When trying to send email subscriptions using MicroStrategy Distribution Services in MicroStrategy 10.x, a number of failed-to-deliver emails are sent to the administrator

• Strategy

This technote explains the behaviour where failed deliveries are being sent to the administrator.

SYMPTOM:
When trying to send emails using Distribution Services in Strategy 9.x, many delivery failed emails are sent to the administrator. The following error can be seen in the DSSError.log


Distribution Service: MSIDeliveryEngine::hDelivery: Unknown Delivery Failed.
Error string from ExecuteMultiProcess No more Mail Exchange Servers to try 
Unknown error

CAUSE:
One of the devices that is being used has a different IP Address/Server Name than the one to which Strategy needs to resolve. Devices can be found under Administration > Delivery Managers and is shown as below:

The setting that needs to be changed is shown below (Smart Host > IP Address/Server Name):

ACTION:
The device that is trying to resolve to the wrong address needs to be changed to the correct address.

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Knowledge Article

Published:

June 5, 2017

Last Updated:

June 5, 2017