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KB42380: "Image file not found" or "The background image cannot be found" error occurs when running an exported Report Service Document in mht format containing an Image Layout Widget in MicroStrategy Web


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• Strategy


"Image file not found" or "The background image cannot be found" error occurs when running an exported Report Service Document in mht format containing an Image Layout Widget in MicroStrategy Web 9.3.0 and 9.4.x

SYMPTOM:
From Strategy 9.3.0, a new widget Image Layout is introduced. Besides the out of the box maps, custom maps can be included. Refer to How to Add a Custom Coordinates File for the Image Layout Widget in MicroStrategy Web 9.3.0 to add custom maps. An error happens when running the exported document in mht format if the map has an embed image using SRC parameter. For example:
The coordinates file contains an image link:
 

ka04W000000Oe2sQAC_0EM4400000026m3.png


<IMG src="../VisFramework/map/Custom.jpg" USEMAP="#myMap" WIDTH="812" HEIGHT="713" BORDER="0" /><MAP NAME="myMap">

 
A document containing Image Layout widget of this map can be executed in Strategy Web. After exporting the document to Flash, an error happens when running the exported mht file as shown below:
 
9.3.1:

ka04W000000Oe2sQAC_0EM4400000026m9.png

9.4.1:

ka04W000000Oe2sQAC_0EM440000002HiL.png


9.3.1:
Image file not found
 
9.4.1:
The background image cannot be found

 
CAUSE:
This is a known issue in Strategy Web 9.3.0 and Strategy Analytics Enterprise 9.4.x
 
ACTION:
This issue has been fixed in Strategy 10.2. Please upgrade to take advantage of the fix.


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Knowledge Article

Published:

April 1, 2017

Last Updated:

April 1, 2017