KB42404: Services not executing, all are being queued up in the Distribution Manager in MicroStrategy Narrowcast Server, however none are being shown within the Execution Engine

• Strategy

Every service triggered within MicroStrategy Narrowcast Server is being queued in the Distribution Manager while none are been shown in the Execution Engine.

SYMPTOM:
Every service triggered within Strategy Narrowcast Server is being queued in the Distribution Manager while none are been shown in the Execution Engine.

Both Strategy services are running and can be verified as started within the Windows Services Manager.

The following error message appears in the DElogs


The Startup or Failover initialization process has determined that there are no usable EEs (available, not idled, with segment capacity > 0).

CAUSE:
The Execution Engine 'Intended State' was set to 'Stop: Disable immediately and cancel current segment execution'. This state is independent from the actual Windows service (Strategy Execution Engine) which in this case was already up and running.

ACTION:
Within the Narrowcast Server Administration select the corresponding Execution Engine, right click > Edit.

Change the ‘Intended State’ back to ‘Run: Available to execute segments’.

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Knowledge Article

Published:

June 2, 2017

Last Updated:

June 2, 2017