KB424307: How to use Process Monitor for troubleshooting issues

Process Monitor is a tool developed by Microsoft that captures real-time file system, registry and process/thread activity. It can be a useful tool to troubleshoot Strategy versions 9.x and higher issues pertaining to installation, Intelligence Server configuration, or when applications suddenly terminate and the logs do not provide any information about the issue. The following procedure provides instructions on using Process Monitor to troubleshoot Strategy versions 9.x and higher issues.

• Download Process Monitor from: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
• Create a filter using the "Filter" option in the toolbar at the top to isolate the desired process. The screenshot below demonstrates a filter for monitoring the setup.exe process for issues with an installation.
   
  

• Click "Add" to add the filter so it appears in the filter list as demonstrated in the above screenshot. Click "Apply" and then "OK" to confirm the configuration.
• Reproduce the issue. Process Monitor should capture the actions of the desired process.
• Within Process Monitor, navigate to File > Save and ensure that the "Format" is in the Native Process Monitor format (PML). Click "OK" to create the file in the designated directory.
• Retrieve your file.
• Repeat steps 1-5 in an in-house environment identical to the your environment.
• Compare the log with the successful log created in house to identify cause of the issue. 

If the Process Monitor log does not provide any indication to the root cause of the issue, contact youe Technical Support Lead (TSL) to define the next steps.
 
Third Party Software Installation:
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
 KB424307