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KB42453: Multimedia widget thumbnail images are distorted into squares on first user interaction with widget after document execution on MicroStrategy Mobile 9.3

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• Strategy

Multimedia widget thumbnail images are distorted into squares on first user interaction with widget after document execution on MicroStrategy Mobile 9.3. This issue is fixed in MicroStrategy Mobile 10.

SYMPTOM:
A document containing a multimedia widget with non-square thumbnail images correctly renders upon document execution but images are distorted into squares as soon as users first interact with the widget.
 
The following screenshot shows multimedia widget just after document exection:
 

ka04W000000Ohn3QAC_0EM440000002ADa.png

The following screenshot shows the multimedia widget once the user touched the widget at any area.
 

ka04W000000Ohn3QAC_0EM440000002ADe.png

CAUSE:
This is a known issue with Strategy Mobile 9.3
 
ACTION:
This is fixed in Strategy Mobile 10.

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Knowledge Article

Published:

April 13, 2017

Last Updated:

April 13, 2017