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KB426572: Error message 'WebPage cannot be found' appears when users are exporting the report with a Chinese name to excel in IE with a Tomcat Web server.


Lisha Ma

Senior Cloud Support Engineer III • MicroStrategy


When users export a report with Chinese name to excel or PDF in IE with a Tomcat Web server, an error "HTTP 400 Bad Request " and a description 'Web page cannot be found' show in Web.

Symptom:
When users export a report with Chinese name to excel or PDF in IE with a Tomcat Web server, an error "HTTP 400 Bad Request " and the description 'Web page cannot be found' show in Web, as showed below

ka02R000000kbELQAY_0EM440000002TgW.png

There is no error message logged in DSSError.log or Web log. While in Fiddler log and Tomcat access log, users find below record.

ka02R000000kbELQAY_0EM440000002TOc.png
ka02R000000kbELQAY_0EM440000002TOh.png

Cause:
This is a known issue in Strategy. The report name which contains Chinese characters is inserted in the export URL, which cannot be handled by Tomcat.
Action:
This issue is fixed in Strategy 10.8 and Strategy 10.4.4. 

ka02R000000kbELQAY_0EM440000002Tgg.png

 


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Knowledge Article

Published:

October 11, 2017

Last Updated:

October 11, 2017