KB42676: A comma or semicolon is automatically erased in a List Style attribute qualification prompt when trying to add in multiple elements, in MicroStrategy Web

SYMPTOM:
 
Attribute qualification prompts displayed in list style provide the options to "Qualify" or "Select" elements of an attribute. If "Qualify" is chosen along with the "In" operator with the attribute's ID form, commas or semicolons are used to separate elements. However, in Strategy Web, the comma or semicolon automatically disappears about a second after it is typed. This prevents the user from being able to enter more than one element to qualify on.
 
STEPS TO REPRODUCE:
 
Follow these steps in Strategy Tutorial to reproduce:

• Create an attribute qualification prompt on the "Item" attribute in Strategy Developer.
• Choose all the default settings in the Prompt Generation Wizard.
• Click on "Modify" next to "Web options", and make sure the "List" style is chosen.
  The Web options screen should appear as shown below:
   
  

• In Strategy Web, create a new report with "Item" in the rows and "Profit" in the columns.
• Place the prompt created previously in the report filter.
• Run the report and set up the prompt answering screen like shown below:
   
  

• Try to type in a comma or semicolon after the first value and wait. it will be automatically erased.  

CAUSE:
 
This is a known issue with the attribute qualification prompt interface, specific to the list style prompt in Strategy Web.
 
ACTION:
 
Contact Strategy Technical Support for an update on this issue.
 
WORKAROUND:
 
The issue seems to occur only when the separator is typed in and is not followed by any other values. However if the separator is typed in and immediately followed by the next element, the separator will not disappear.
 
Another options is to use the "Browse values" option in the prompt.
 
Also, because this issue is specific to the List style, changing the prompt display style to "Shopping Cart" in the Web options of the prompt wizard will prevent the issue.