SYMPTOM:
When a user sends an email to a long email address (e.g., abcdefgh@xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz.com) through Strategy Narrowcast Server 9.x - 10.x, the email delivery may fail and the following error is found in the DE log:
Service ID Execution ID Segment ID Error transmitting to recipient - 85500:(SMTP error) Permanent error during message delivery at host xx.xx.xx.xx
Action:SEND Data (hex) << 4d 41 49 4c 20 46 52 4f 4d 3a 3c 79 75 67 61 6e 64 68 61 72 2e 70 61 6c 61 64 75 67 75 40 61 70 6f 6c 6c 6f 67 72 70 2e 65 64 75 3e 20 52 45 54 3d 48 44 52 53 20 45 4e 56 49 44 3d 4d 53 54 52 43 32 41 46 37 32 36 37 33 34 44 30 34 35 44 32 41 37 41 39 35 38 38 33 41 42 41 37 34 41 42 30 2d 65 6d 61 69 6c 74 6f 73 61 6c 65 73 66 6f 72 63 65 40 79 2d 64 74 68 62 67 32 70 37 67 63 6b 6e 39 6b 62 71 64 7a 30 7a 6b 6e 62 75 2e 33 6e 6d 7a 78 65 61 71 2e 33 2e 6c 65 2e 73 61 6c 65 73 66 6f 72 63 65 2e 63 6f 6d 0d 0a >> (str) <<MAIL FROM:support@Strategy.com RET=HDRS ENVID=MSTRC2AF726734D045D2A7A95883ABA74AB0-abcdefgh@xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz.comm??>> Action:RECV Data (hex) << 35 30 31 20 35 2e 35 2e 34 20 49 6e 76 61 6c 69 64 20 61 72 67 75 6d 65 6e 74 73 0d 0a >> (str) <<501 5.5.4 Invalid arguments??>>
Note: The ENVID esmtp-keyword of the SMTP MAIL command is used to specify an "envelope identifier" to be transmitted along with the message and included in any DSNs issued for any of the recipients named in this SMTP transaction. The purpose of the envelope identifier is to allow the sender of a message to identify the transaction for which the DSN was issued.
