KB42741: Users cannot see the MicroStrategy Office 9.x add-in on the Microsoft Office 2007 and 2010 ribbon.

SYMPTOM:
There are two main installation steps needed to be performed before Strategy Office 9.x can be used:

1. Strategy Web Services using the Strategy Installation Wizard as shown in KB31530 and KB42425.
    
   
2. Strategy Office add-on for Microsoft Office (Word, Excel, PowerPoint) as shown in TN35275.

Despite correctly completing these steps, users may not see the Strategy Office add-in after opening a Microsoft Office application, as shown below.
 

CAUSE:
The DLL file that loads the Strategy Office add-in may be deactivated or it may not be loaded at startup. To check, open the Microsoft Office application's options by going to File > Options > Add-Ins, as shown below.

ACTION:
To activate the add-in or change its startup behavior:

• Select 'COM Add-ins' under Manage then click on the button Go.
   
• If the add-in is deactivated, select the checkbox next to its name. Ensure that its Load Behavior is "Load at Startup", as shown below.
  
  

• If the Load Behavior is incorrect:
   
  
• Write down the location of the 'moimnshm.dll' file then click on Remove for the Strategy Office add-in.
   
• Click on the Add button, navigate to the DLL file, then click on OK.
   
• The Load Behavior should now be "Load at Startup".
   
• Restart the Microsoft Office application and the add-in should now appear in the ribbon, as shown below.