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KB42833: "Error getting Intelligence Server instances. Unexpected error occurred. Access is denied." error occurs when trying to open the Diagnostics and Performance Logging tool in MicroStrategy 9.x


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• Strategy


This KB article describes an issue where the "Error getting Intelligence Server instances. Unexpected error occurred. Access is denied." error occurs when trying to open the Diagnostics and Performance Logging tool in MicroStrategy 9.x

SYMPTOM:
When a user tries to open the Strategy Diagnostics and Performance Logging tool, the following error appears:

ka04W000000OgzNQAS_0EM4400000029d3.png


Error getting Intelligence Server instances
Unexpected error occurred. Access is denied.

 
After clicking OK, the tool opens but without any functionality:

ka04W000000OgzNQAS_0EM4400000029d1.png

CAUSE:
The user does not have administrator privileges on the Intelligence Server machine running on a Windows operating system which is required in order to run the tool.
ACTION:
Grant Windows administrator privileges to the user or add the user to the administrator user group on the Windows machine.


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Knowledge Article

Published:

June 6, 2017

Last Updated:

June 6, 2017