KB42904: When triggering a subscription with a delivery format of Tablet through Command Manager it gives "Invalid export format: 15" error.

• Strategy

If the user runs the TRIGGER SUBSCRIPTION command in Command Manager, the user gets the error message, "Syntax is correct. Invalid export format: 15 Task(s) execution completed with errors."

SYMPTOM:

The user has created a Cache Update Subscription with a delivery format of Tablet. If the user runs the TRIGGER SUBSCRIPTION command in Command Manager, the user gets the error message below. If the delivery format is changed to Flash, the TRIGGER SUBSCRIPTION command can execute successfully.


Syntax is correct.
Invalid export format: 15
Task(s) execution completed with errors.

STEPS TO REPRODUCE:

1. In the 3-Tier Project Source in the Strategy Tutorial Project, create a report called "Test Report"
2. Create a new event called “test”
3. Create a new event based schedule “test” which is triggered by the "test" event
4. Create a Cache Update subscription for the "Test report" in the Strategy Tutorial project where the Delivery Format is set to Tablet.

5. Run the Command TRIGGER SUBSCRIPTION "<subscription name>" FOR PROJECT "Strategy Tutorial"; in command manager. It gives the error message “Invalid Export Format 15”

6. If you check the Run subscription immediately checkbox in the subscription editor in Desktop, the subscription is triggered successfully.

CAUSE:

This is a known issue with Strategy Command Manager 9.2.1m

ACTION:

Contact Strategy Technical Support for an update on this issue.

WORKAROUND:

If the subscription is set to an event based schedule, the event can be triggered by the TRIGGER EVENT command in Command Manager. This will trigger the subscription successfully.

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Knowledge Article

Published:

March 30, 2017

Last Updated:

March 30, 2017