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KB43449: The Main.aspx page displays blank in the internet browser for MicroStrategy Web


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In MicroStrategy Web using IIS, the Main.aspx page displays as a blank page when trying to access it

SYMPTOM:
 
In Strategy Web using IIS, the Main.aspx page displays as a blank page when trying to access it, like shown below. 
 

ka04W000000OhQ2QAK_0EM4400000026hQ.png

 
When viewing the page source, only the headers show, like below.
 

ka04W000000OhQ2QAK_0EM4400000026hS.png

However, users are still able to access the Admin.aspx page correctly.
 
CAUSE:
 
The PageConfig.xml file has been corrupted or is missing.
 
ACTION:
 
Run a repair on Strategy Web to restore the Strategy Web installation files.
 
 


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Knowledge Article

Published:

May 22, 2017

Last Updated:

May 22, 2017