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KB43475: "Missing: Default Web Site in IIS" error occurs when attempting to upgrade a non-English Windows machine to MicroStrategy Web 9.3.1

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DESCRIPTION
When attempting to install Strategy Web 9.3.1 on a Windows machine with non-English language pack, the following error message prevents continuing the installation.
 

ka04W000000OhXqQAK_0EM440000002HLL.png

 


Missing: "Default Web Site" in IIS

 
However, checking the local IIS installation shows that the default web site actually exists on the machine.
 

ka04W000000OhXqQAK_0EM440000002HLH.png

 
CAUSE 
One cause for this error message can be a non (English) default naming of the IIS default web site.
 
ACTION 
This is a known issue with Strategy 9.3.1. This issue is fixed in Strategy Version 9.5.1
 
WORKAROUND 
Rename the default web site to the English naming: "Default Web Site" and re-attempt the installation. Once the installation is completed, the name can be changed back. There are currently no known issues with this workaround.

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Knowledge Article

Published:

May 16, 2017

Last Updated:

May 16, 2017