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KB43503: Error: "Setup could not find the program`s verification file (BuildNo.txt) to proceed with the installation of the selected products" when attempting to install MicroStrategy 9.x.


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This KB error seen when installing MicroStrategy 9.x. Error: "Setup could not find the program`s verification file (BuildNo.txt) to proceed with the installation of the selected products"

SYMPTOM:
A user attempts to install Strategy 9.x on a Windows machine. While selecting the components for installation, specifically Strategy Web, the user clicks "Next" and receives the following error:

ka04W000000OhW0QAK_0EM440000002HLe.png

 
The filename, BuildNo.txt, is referring to a file that is installed with the .NET Framework version 4.0 or higher. However, even after confirming the installation of the .NET framework or performing a repair on it via Control Panel, the error remains.
 
CAUSE:
One possible cause of this problem is a corrupt installation of the .NET framework. Unfortunately, repairing the file will not allow the Strategy Installation to find the file.
 
ACTION:
Uninstall .NET framework and perform a complete uninstallation of Strategy if any component of it has already been installed. Then, reinstall the .NET Framework and reinstall Strategy.


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Knowledge Article

Published:

May 16, 2017

Last Updated:

May 16, 2017