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KB43507: "Your request could not be processed due to a server error" when running any report in MicroStrategy Web 9.4.1


Stefan Zepeda

Salesforce Solutions Architect • Strategy


KB43507: "Your request could not be processed due to a server error" when running any report in MicroStrategy Web 9.4.1

  
SYMPTOM:
In Strategy Web 9.4.1, all users face the following error message when executing any report:

ka02R000000kc8eQAA_0EM440000002CoY.jpeg

 


An error has occurred on this page.
You request could not be processed due to a server error.

 
Every time this issue occurs, an entry is created in the Strategy Web log file "MSTRLog_mmddyyyy.log", informing that the user does not have access to the referred project, as shown: 

Error: You have no read access to the project object ‘’

 
CAUSE:
For an unknown reason, the project Access Control List (ACL) needs to be updated.
 
ACTION:
Follow the steps below in order to update the project Access Control List: 
1) Launch Strategy Desktop
2) Go to Project Configuration, expand the Project definition menu and click on the Security option
3) On the left side, click on the Update ACL for Reports option:

ka02R000000kc8eQAA_0EM440000002Cod.jpeg

4) Restart the Strategy Intelligence Server service 


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Knowledge Article

Published:

May 24, 2017

Last Updated:

May 24, 2017