KB438551: In MicroStrategy Intelligence Server 9.4.x - 10.x, when using a Dynamic Address list in an Alert Subscription that delivers a different report or document the subscription fails.

Principal Product Specialist • MicroStrategy

In MicroStrategy Intelligence Server 9.4.x - 10.x, when subscribing a Dynamic Address list to an Alert Subscription it throws an error with a secondary report.

SYMPTOM
In Strategy Intelligence Server 9.4.x - 10.x, when using a Dynamic Address list in an Alert Subscription that delivers a different report or document, the subscription fails.

When the Alert is triggered it will not be properly delivered to the recipients and errors similar to the following can be found in the DSSErrors.log:


[Distribution Service][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Contact ID in the subscription instance is not equal to the ID in the contact Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'MSIScheduler::ExecuteSubscriptionInstanceforSingle, DSTrigger Component of Distribution Service'. 

[Kernel][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Contact ID in the subscription instance is not equal to the ID in the contact Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'MSIScheduler::ExecuteSubscriptionInstanceforSingle, DSTrigger Component of Distribution Service'. 

[Distribution Service][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Error in ExecuteSubscriptionInstance() for Alert Subscription. Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'DSSPersistResultTask::hProcessAlertCondition, Persist Result Component of Distribution Service'. 

[Kernel][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Error in ExecuteSubscriptionInstance() for Alert Subscription. Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'DSSPersistResultTask::hProcessAlertCondition, Persist Result Component of Distribution Service'.

CAUSE
This is a known issue in Strategy Intelligence Server 9.4.x - 10.x. When sending a subscription, the Strategy Intelligence Server does a check in the background to verify that the Contact is valid for the Document they are receiving. Since this is a Dynamic List, the Contact Collection is varying and when a secondary report or document is selected, it causes the subscription execution to be stopped.
ACTION
This issue has been fixed in Strategy Secure Enterprise 10.4 Hotfix 5 and 10.9 (expected to be released in Q3 2017). Upgrade to one of the applicable versions to take advantage of the fix.
KB438551

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Knowledge Article

Published:

August 25, 2017

Last Updated:

December 18, 2018

[Distribution Service][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Contact ID in the subscription instance is not equal to the ID in the contact Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'MSIScheduler::ExecuteSubscriptionInstanceforSingle, DSTrigger Component of Distribution Service'. [Kernel][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Contact ID in the subscription instance is not equal to the ID in the contact Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'MSIScheduler::ExecuteSubscriptionInstanceforSingle, DSTrigger Component of Distribution Service'. [Distribution Service][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Error in ExecuteSubscriptionInstance() for Alert Subscription. Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'DSSPersistResultTask::hProcessAlertCondition, Persist Result Component of Distribution Service'. [Kernel][Error] FAILED SUBSCRIPTION 'Subscription Name': Error Msg: Error in ExecuteSubscriptionInstance() for Alert Subscription. Error Code 0x1. Instance ID = ***, Contact (***, ***), User (***, ***). Stop in 'DSSPersistResultTask::hProcessAlertCondition, Persist Result Component of Distribution Service'.