KB43870: When exporting reports to Excel or PDF from Web with HTTPS, the file cannot be downloaded using Internet Explorer.

SYMPTOM:
Users connect to Strategy Web Server with Internet Explorer 8 or 9 with HTTPS protocol, run a report and export it to Excel or PDF.  The file is generated properly but when displaying it or trying to save it, the following error appears:
 

"Internet Explorer cannot download mstrWeb from filename.ext
Internet Explorer cannot open this internet site. The requested site is unavailable or cannot be found. Try again later"

• Launch Internet Explorer.
• Select the Tools from the menu bar.
• Then select Internet Options... from the drop down menu.
• Once the Internet Options has loaded click on the Advanced tab.
• Under Security find setting "Do not save encrypted pages to disk" and check it.
• Click OK

 
Third Party Products Disclaimer
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.