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KB438874:"Datasources.xml can not be found or loaded" error occurs when trying to open MDX Cube Catalog in MicroStrategy 10.7 and later


Amanda Gordon

Quality Engineer, Senior • MicroStrategy


SUMMARY:
In Strategy 10.7 and later versions, users may get the error "Datasources.xml can not be found or loaded" when opening the MDX Cube Catalog.  This document explains a possible cause of this issue and how it can be resolved.
SYMPTOM:
After upgrading to Strategy 10.7 or later, when trying to open the MDX Cube Catalog in Developer, users may see the following error:

ka04W000001IrZsQAK_0EM44000000Q6UB.png

Using the XMLA test tool, and testing the connection to the target URL, the same error is seen:


Welcome to XMLATest.
Please type the target URL, starting with http:
http://localhost/StrategyMDX/StrategyMDX.asmx
Do you wish to use Kerberos authentication (y/n) ?
n
Please type the UID to login to that URL. If no UID needed, just press <ENTER> k
ey:

Please type the name of the DataSource on XMLA source. If unknown, just press <E
NTER> key:

*   Trying ::1...
* Connected to localhost (::1) port 80 (#0)
> POST /StrategyMDX/StrategyMDX.asmx HTTP/1.1
Host: localhost
Accept: */*
Content-Type: text/xml
soapaction: "urn:schemas-microsoft-com:xml-analysis:Discover"
Provider-Init:000000011d7a7f27e67365a4d591f3eb36188754b25f2ffe13b7fd74a17ef14b5f
57b57090a1d9e8616344bdadb2b3f6ca38385269ea6b55c7af724ccdb4c910710677518c7f558957
e640cc4b94608c
Content-Length: 492

* upload completely sent off: 492 out of 492 bytes
< HTTP/1.1 500 Internal Server Error
< Cache-Control: private
< Content-Type: text/xml; charset=utf-8
< Server: Microsoft-IIS/8.5
< X-AspNet-Version: 4.0.30319
< X-Powered-By: ASP.NET
< Date: Wed, 25 Oct 2017 21:47:48 GMT
< Content-Length: 1378
<
* Connection #0 to host localhost left intact
Get SOAP Fault:
################################
<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.
xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:wsa="http://schemas.xmlsoap
.org/ws/2004/08/addressing" xmlns:wsse=
"http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org
/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"><soap:Header><wsa:Acti
on>http://schemas.xmlsoap.org/ws/2004/08/addressing/fault</wsa:Action><wsa:Messa
geID>urn:uuid:f640e616-c447-45dd-a752-7896bc9c3128</wsa:MessageID><wsa:RelatesTo
>urn:uuid:7f81c860-504a-42a2-8033-c5824a67ea56</wsa:RelatesTo><wsa:To>http://sch
emas.xmlsoap.org/ws/2004/08/addressing/role/anonymous</wsa:To><wsse:Security><ws
u:Timestamp wsu:Id="Timestamp-79d98874-b140-4270-a372-15f746128fdc"><wsu:Created
>2017-10-25T21:47:48Z</wsu:Created><wsu:Expires>2017-10-25T21:52:48Z</wsu:Expire
s></wsu:Timestamp></wsse:Security></soap:Header><soap:Body><soap:Fault><faultcod
e>soap:Server</faultcode><faultstring>System.Web.Services.Protocols.SoapExceptio
n: Server was unable to process request. ---> System.Exception: Datasources.x
ml can not be found or loaded.
   at Service.loadConnectionInfo()
   --- End of inner exception stack trace ---</faultstring><detail /></soap:Faul
t></soap:Body></soap:Envelope>
================================
End of XMLATest run. Press <ENTER> to quit.

CAUSE:
One possible cause of this error message is a bad installation of the MDX Cube Provider.  If an upgrade install was performed, rather than uninstalling the previous version of Strategy and installing the new version of Strategy, this error will occur.
ACTION:
Uninstall and reinstall Strategy.  It is not enough to just uninstall and reinstall the MDX Cube Provider.  All components of Strategy that are installed on the machine will need to be uninstalled and reinstalled.
  KB438874


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Knowledge Article

Published:

November 10, 2017

Last Updated:

December 4, 2018