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KB438967: What Logs Should I Provide When Opening A Technical Support Case Relating To Intelligence Server


Joe Vitale

Manager, Cloud Support • MicroStrategy


The aim of this article is to catalog and expedite the troubleshooting process for Intelligence Server by ensuring that complete data makes it into our support organization before troubleshooting begins.

Certified: WH
Product and versionCommentsStatusMicrosoft Analysis Services 2005, 2008, 2012, and 2014Strategy MDX Cube Provider. Refer to the Strategy MDX Cube Reporting Guide.
If you are connecting to Microsoft Analysis Services 2014, you must install the 2012 SP2 version of the Microsoft Analysis Services OLE DB Provider.CertifiedProduct and versionCommentsStatusMicrosoft Analysis Services 2005, 2008, 2012, and 2014MicroStrategy MDX Cube Provider. Refer to the MicroStrategy MDX Cube Reporting Guide.  If you are connecting to Microsoft Analysis Services 2014, you must install the 2012 SP2 version of the Microsoft Analysis Services OLE DB Provider. CertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012 and 2014Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012 and 2014Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012 and 2014Tabular Mode (InMemory query mode) also supportedCertifiedPerformance 
High Server Memory usageTo better understand the problem, please provide us the following information:

Certified: WH
Product and versionCommentsStatusMicrosoft Analysis Services 2005, 2008, 2012, and 2014Strategy MDX Cube Provider. Refer to the Strategy MDX Cube Reporting Guide.
If you are connecting to Microsoft Analysis Services 2014, you must install the 2012 SP2 version of the Microsoft Analysis Services OLE DB Provider.CertifiedProduct and versionCommentsStatusMicrosoft Analysis Services 2005, 2008, 2012, and 2014MicroStrategy MDX Cube Provider. Refer to the MicroStrategy MDX Cube Reporting Guide.  If you are connecting to Microsoft Analysis Services 2014, you must install the 2012 SP2 version of the Microsoft Analysis Services OLE DB Provider. CertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012 and 2014Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012 and 2014Tabular Mode (InMemory query mode) also supportedCertifiedProduct and versionCommentsStatusMicrosoft SQL Server Analysis Services 2012 and 2014Tabular Mode (InMemory query mode) also supportedCertifiedPerformance 
High Server Memory usageTo better understand the problem, please provide us the following information:


Slow Performance (Browsing, Report Execution, Dashboard Execution)To better understand the problem, please provide us the following information:


Slow Performance (Browsing, Report Execution, Dashboard Execution)To better understand the problem, please provide us the following information:


StabilityCrashesTo better understand the problem, please provide us the following information:


StabilityCrashesTo better understand the problem, please provide us the following information:


StabilityCrashesTo better understand the problem, please provide us the following information:


HangsTo better understand the problem, please provide us with the following information:


HangsTo better understand the problem, please provide us with the following information:


AdministrationIssues with MSTRCtl and MSTRLsn (Listener).To better understand the problem, please provide us with the following information:


AdministrationIssues with MSTRCtl and MSTRLsn (Listener).To better understand the problem, please provide us with the following information:


AdministrationIssues with MSTRCtl and MSTRLsn (Listener).To better understand the problem, please provide us with the following information:


Statistics LoggingConfigurationTo better understand the problem, please provide us the following information:


Statistics LoggingConfigurationTo better understand the problem, please provide us the following information:


Statistics LoggingConfigurationTo better understand the problem, please provide us the following information:


Logging not workingTo better understand the problem, please provide us the following information:


Logging not workingTo better understand the problem, please provide us the following information:


Incorrect LoggingAuthentication

 Connecting to Intelligence Server
Kerberos, LDAP, Trusted, Windows NT, database, anonymous authentication.To better understand the problem, please provide us the following information:


Incorrect LoggingAuthentication

 Connecting to Intelligence Server
Kerberos, LDAP, Trusted, Windows NT, database, anonymous authentication.To better understand the problem, please provide us the following information:


Incorrect LoggingAuthentication

 Connecting to Intelligence Server
Kerberos, LDAP, Trusted, Windows NT, database, anonymous authentication.To better understand the problem, please provide us the following information:


Incorrect LoggingAuthentication

 Connecting to Intelligence Server
Kerberos, LDAP, Trusted, Windows NT, database, anonymous authentication.To better understand the problem, please provide us the following information:


LDAPTo better understand the problem, please provide us the following information:


LDAPTo better understand the problem, please provide us the following information:


WindowsTo better understand the problem, please provide us with the following information:


WindowsTo better understand the problem, please provide us with the following information:


KerberosTo better understand the problem, please provide us the following information:


KerberosTo better understand the problem, please provide us the following information:


ClusteringSynchronizationTo better understand the problem, please provide us the following information:


ClusteringSynchronizationTo better understand the problem, please provide us the following information:


ClusteringSynchronizationTo better understand the problem, please provide us the following information:


Load BalancingTo better understand the problem, please provide us the following information:


Load BalancingTo better understand the problem, please provide us the following information:


CommunicationBetween Developer and Server as well as between Web and ServerTo better understand the problem, please provide us the following information:


CommunicationBetween Developer and Server as well as between Web and ServerTo better understand the problem, please provide us the following information:


CommunicationBetween Developer and Server as well as between Web and ServerTo better understand the problem, please provide us the following information:



KB438967


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Knowledge Article

Published:

November 22, 2017

Last Updated:

January 4, 2019