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KB438978: What Logs Should I Provide When Opening A Technical Support Case Relating To MicroStrategy Office


Joe Vitale

Manager, Cloud Support • MicroStrategy


The aim of this article is to catalog and expedite the troubleshooting process for MicroStrategy Office by ensuring that complete data makes it into our support organization before troubleshooting begins.

x 
Column 1 (datetime)Column 2 (Integer)Result12/01/2006312/04/200604/15/20041004/25/2004  Table 1. Amazon Redshift Data TypesBigintSQL_BIGINTBooleanSQL_BITCharacterSQL_CHARCharacter varyingSQL_VARCHARDateSQL_TYPE_DATEDecimal 1SQL_NUMERICDouble PrecisionSQL_DOUBLEIntegerSQL_INTEGERRealSQL_REALSmallintSQL_SMALLINTTimestampSQL_TYPE_TIMESTAMP

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 General ProblemsTo better understand the problem, please provide us with the following information:


 Display IssuesTo better understand the problem, please provide us with the following information:


 Display IssuesTo better understand the problem, please provide us with the following information:


 Authentication IssuesTo better understand the problem, please provide us with the following information:


 Authentication IssuesTo better understand the problem, please provide us with the following information:


 Refresh IssuesTo better understand the problem, please provide us with the following information:


 Refresh IssuesTo better understand the problem, please provide us with the following information:


Connection Issues
Silent installation and installation issues go to Server team.To better understand the problem, please provide us with the following information:


Connection Issues
Silent installation and installation issues go to Server team.To better understand the problem, please provide us with the following information:


•For ASP: <install directory>\Web Services\projectsources.xml
•For JSP: <install directory>\StrategyWS\projectsources.xmlReport and Document Execution IssuesTo better understand the problem, please provide us with the following information:


•For ASP: <install directory>\Web Services\projectsources.xml
•For JSP: <install directory>\StrategyWS\projectsources.xmlReport and Document Execution IssuesTo better understand the problem, please provide us with the following information:


 Graph IssuesTo better understand the problem, please provide us with the following information:


 Graph IssuesTo better understand the problem, please provide us with the following information:


 Registration        To better understand the problem, please provide us with the following information:


 Registration        To better understand the problem, please provide us with the following information:


64bit:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\ | | \AddIns\MozartAddIn.MozartAddIn\L
32bit:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ | | \AddIns\MozartAddIn.MozartAddIn\ Environment IssuesTo better understand the problem, please provide us the following information:


64bit:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\ | | \AddIns\MozartAddIn.MozartAddIn\L
32bit:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ | | \AddIns\MozartAddIn.MozartAddIn\ Environment IssuesTo better understand the problem, please provide us the following information:


Article Reference Number: KB438978


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Knowledge Article

Published:

November 22, 2017

Last Updated:

January 4, 2019