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KB438987: What Logs Should I Provide When Opening A Technical Support Case Relating To Metadata Inconsistencies/ Upgrades


Joe Vitale

Manager, Cloud Support • MicroStrategy


The aim of this article is to catalog and expedite the troubleshooting process for Metadata Inconsistency/ Upgrade issues by ensuring that complete data makes it into our support organization before troubleshooting begins.

Certified
ColumnTypeOptional? DescriptionMW_URLTextNoThe URL the widget will obtain the media object from when the user taps the download icon or opens a media object that has not been downloaded.MW_NameTextNoThe name of the media object that will appear in bold at the top of each media object's entry.MW_ModifiedOnDateTimeNoExample: 10/1/2012 12:00:00 PMMW_ModifiedOnTextTextNoExample: October 2013MW_DescriptionTextYesThe description of the media object that the widget displays below the media object name. Only approximately 70 characters are displayed.MWS_ThumbnailURLTextYesThe URL the widget will obtain the thumbnail image from.

Get Started ⟩



Prepare Data ⟩



Create Cards



Share Cards ⟩



Administer ⟩

InconsistenciesGeneral ProblemsTo better understand the details of the inconsistency and how to best troubleshoot it, please provide us the following information:

Certified
ColumnTypeOptional? DescriptionMW_URLTextNoThe URL the widget will obtain the media object from when the user taps the download icon or opens a media object that has not been downloaded.MW_NameTextNoThe name of the media object that will appear in bold at the top of each media object's entry.MW_ModifiedOnDateTimeNoExample: 10/1/2012 12:00:00 PMMW_ModifiedOnTextTextNoExample: October 2013MW_DescriptionTextYesThe description of the media object that the widget displays below the media object name. Only approximately 70 characters are displayed.MWS_ThumbnailURLTextYesThe URL the widget will obtain the thumbnail image from.

Get Started ⟩



Prepare Data ⟩



Create Cards



Share Cards ⟩



Administer ⟩

InconsistenciesGeneral ProblemsTo better understand the details of the inconsistency and how to best troubleshoot it, please provide us the following information:


UpgradesGeneral ProblemsTo better understand the problem, please provide us the following information:


UpgradesGeneral ProblemsTo better understand the problem, please provide us the following information:


UpgradesGeneral ProblemsTo better understand the problem, please provide us the following information:


PerformanceTo better understand the details of where in the Metadata upgrade the performance suffers and how to best troubleshoot it, please provide us the following information:


PerformanceTo better understand the details of where in the Metadata upgrade the performance suffers and how to best troubleshoot it, please provide us the following information:


Errors during upgrade, or noticed after the upgradeTo better understand the details of the Metadata upgrade error and how to best troubleshoot it, please provide us the following information:


Errors during upgrade, or noticed after the upgradeTo better understand the details of the Metadata upgrade error and how to best troubleshoot it, please provide us the following information:



KB438987


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Knowledge Article

Published:

November 22, 2017

Last Updated:

January 4, 2019