KB439121: How to enable the Export Engine trace on the CastorServer instance level in the MicroStrategy Diagnostics and Performance Logging Tool on a Windows machine with MicroStrategy version 10.x.

SYMPTOM
Strategy Technical Support will at times request an export engine trace to troubleshoot an issue. The export engine trace is enabled in the Strategy Diagnostics and Performance Logging Tool. In most scenarios, this trace will be requested to be logged on the CastorServer instance level. But in some Windows installations, the export engine trace is only available on the Machine Default level. To enable export engine trace on the CastorServer instance level, a new key for the export engine will need to be added to the registry.

ACTION
Add a new key for the Export Engine in the registry.

1. Open the registry by entering “Regedit” in the command window.
2. Go to ‘HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroStrategy\DSS Server\Instances\CastorServer\Diagnostics\Log2’.
3. Add the necessary keys and settings as seen in the screenshots below. 

WARNING
Modifying registry values incorrectly may cause serious, system-wide problems that may require the re-installation of Microsoft Windows. Any edit of the registry is done at the user's own risk. Since these are user-initiated changes, they are not covered by any Strategy warranty. If using Microsoft Windows, the user should back up the registry and/or update an Emergency Repair Disk prior to alterations.
Article Reference Number: 
KB439121 KB439121