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KB439246: Graphs display random symbols and shapes instead of the correct characters in MicroStrategy Secure Enterprise 10.x running on Linux Operating Systems


Justin Parks

Principal Product Specialist • MicroStrategy


In MicroStrategy Secure Enterprise 10.x running on Linux, users see random symbols and shapes in graph legends instead of the correct text. A possible cause and solution have been provided here.

SYMPTOM
When running Strategy Intelligence Server 10.x on Linux, users may run into a situation wherein random symbols and shapes are seen in the graph legend/labels instead of legible characters as shown below:

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CAUSE
One possible cause for this issue is that the font package liberation-mono-fonts is either not installed on the system or is unavailable to the Strategy Intelligence Server.
ACTION
Make sure liberation-mono-fonts package is installed on the system and that liberation fonts are available through font config as shown below:
 


fc-list | grep -i liberation

Sample expected output:
/usr/share/fonts/liberation/LiberationSerif-Italic.ttf: Liberation Serif:style=Italic
/usr/share/fonts/liberation/LiberationSans-Bold.ttf: Liberation Sans:style=Bold
/usr/share/fonts/liberation/LiberationMono-Bold.ttf: Liberation Mono:style=Bold
/usr/share/fonts/liberation/LiberationSerif-BoldItalic.ttf: Liberation Serif:style=Bold Italic
/usr/share/fonts/liberation/LiberationSerif-Regular.ttf: Liberation Serif:style=Regular
/usr/share/fonts/liberation/LiberationSerif-Bold.ttf: Liberation Serif:style=Bold
/usr/share/fonts/liberation/LiberationMono-Italic.ttf: Liberation Mono:style=Italic
/usr/share/fonts/liberation/LiberationSans-BoldItalic.ttf: Liberation Sans:style=Bold Italic
/usr/share/fonts/liberation/LiberationMono-Regular.ttf: Liberation Mono:style=Regular
/usr/share/fonts/liberation/LiberationSans-Italic.ttf: Liberation Sans:style=Italic
/usr/share/fonts/liberation/LiberationMono-BoldItalic.ttf: Liberation Mono:style=Bold Italic
/usr/share/fonts/liberation/LiberationSans-Regular.ttf: Liberation Sans:style=Regular


KB439246


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Knowledge Article

Published:

December 18, 2017

Last Updated:

January 3, 2019