KB439277: An error page appears when a extreme big dashboard exported to PDF in MicroStrategy 10.6 and 10.7

Senior Cloud Support Engineer III • MicroStrategy

When exporting extreme big dashboard to PDF in MicroStrategy 10.6 and 10.7, users might get a blank error page.

SYMPTOM：
When a extreme big dashboard gets exported to PDF in Strategy 10.6 and 10.7, users might get a blank error page.

And found below error in DSSError.log


JSON string length is xxxxxxx, greater than xxxxxxx and can't be handled by NEE.

CAUSE:
By default, the JSON string limitation is 100M in Intelligence Server, so if the dashboard hit the limitation, this error would show up.
ACTION:
This issue is fixed in Strategy 10.8. After upgrading to 10.8, take below actions.

Go to <INSTALL_PATH>/IntelligenceServer/PDFExportService, open application.properties file and modify the MaxMemoryUsageInMbytes to a number larger than 100.
Restart Export Engine Service.

KB439277

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Knowledge Article

Published:

January 19, 2018

Last Updated:

November 14, 2018