KB439291: "Unable to find path to the certification target" error occurs when connecting to MicroStrategy Web Services with Intelligence Server TLS encrpytion enabled using MicroStrategy Office

Principal Product Specialist • Strategy

This knowledge base article outlines steps to take when users encounter the error "Unable to find path to the certification target" while connecting with MicroStrategy Office to MicroStrategy Web Services with Intelligence Server TLS encrpytion enabled

SUMMARY
When attempting to log into Strategy Office using Strategy Web Services with enabled TLS encryption to Strategy Intelligence Server, the following error message occurs:


Connection failed: Unable to find path to the certification target. Please verify that the path to the certification is correct and restart the Strategy Web server.

CAUSE
Intelligence Server TLS/SSL certificate failed. This can have various root causes.
ACTION
1. Ensure that the certificate chain of the server certificate of Strategy Intelligence Server has been imported into a trust store and the trust store has been specified in MWSconfig.properties (configuration file can be found inside the Strategy Web Services deployment folder root)


## TLS with Intelligence Server ##
#Whether to enable TLS/SSL for communications with the Intelligence Server. 
TLS_INTELLIGENCE_SERVER=false
#Location of truststore (relative to application)
TLS_INTELLIGENCE_SERVER_TRUSTSTORE=WEB-INF/truststore.jks
#Trust store password
TLS_INTELLIGENCE_SERVER_TRUSTSTORE_PWD=

2. Ensure that the trust store physical location is [WebServices_deployment_folder]/WEB-INF
3. Ensure that the common name attribute (issued to) of the Intelligence Server server certificate corresponds to the Intelligence Server name specified inside projectsources.xml:


<ProjectSource>
		<ProjectSourceName>Strategy Tutorial</ProjectSourceName>
		<ServerName>FQDN or machine name exactly like CN attribute in server certificate</ServerName>
		<AuthMode>MWSStandard</AuthMode>
		<PortNumber>I_SERVER_SSL_PORT</PortNumber>
		<MaxPooledConnections>100</MaxPooledConnections>
	</ProjectSource>

KB439291

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Knowledge Article

Published:

December 22, 2017

Last Updated:

December 31, 2018

## TLS with Intelligence Server ## #Whether to enable TLS/SSL for communications with the Intelligence Server. TLS_INTELLIGENCE_SERVER=false #Location of truststore (relative to application) TLS_INTELLIGENCE_SERVER_TRUSTSTORE=WEB-INF/truststore.jks #Trust store password TLS_INTELLIGENCE_SERVER_TRUSTSTORE_PWD=

<ProjectSource> <ProjectSourceName>Strategy Tutorial</ProjectSourceName> <ServerName>FQDN or machine name exactly like CN attribute in server certificate</ServerName> <AuthMode>MWSStandard</AuthMode> <PortNumber>I_SERVER_SSL_PORT</PortNumber> <MaxPooledConnections>100</MaxPooledConnections> </ProjectSource>