KB439306: "Can not retrieve information for project" when running an Enterprise Manager "Alter load" script in Microstrategy Command Manager

SYMPTOM
When trying to run an Enterprise Manager "Alter load" script in Strategy Command Manager, the following error shows "Can not retrieve information for project".
The following message can be found when checking the Dsserrors.log:

MType=DEFAULT Unable to connect to Intelligence Server: (Login failure.Login failure.[Administrator]You are not allowed to change this protected property on the Administrator user.Login failure.)

CAUSE
This error is caused by the Strategy Administrator password change
ACTION
In order to change the Administrator password, please follow these steps:
Run the stop and start monitoring commands to input the new administrator password.

• STOP MONITORING SERVER "<iserver_name>" IN ENTERPRISE MANAGER "<em_machine>" IN PORT <em_port>;
• START MONITORING SERVER "<iserver_name>" IN PORT <iserver_port> USING USERNAME "<username>" PASSWORD "<password>" FOR ENTERPRISE MANAGER "<em_machine>" IN PORT <em_port>;

Run a Custom Time Window Data Load to recover the old data:

• EXECUTE DATA LOAD “<data_load_name” WITH DATA FROM <start_date> TO <end_date> IN ENTERPRISE MANAGER “<em_machine>” IN PORT <port> ;

  KB439306